Written Return and Refund Policy

HelloKitty-Shop Return and Refund Policy

Last updated: March 10, 2024

Welcome to HelloKitty-Shop. We are committed to providing you with a satisfactory shopping experience. Please read our returns and refund policy carefully.

1. General Policy

We accept returns and refunds within 7 days of receiving your order. To be eligible, items must be in original condition, unused and in the original packaging.

2. Return Procedure

To initiate a return, please insert the specific procedure, such as contacting our customer service at hellokittystore.contact@gmail.com . Please include your order number, the name of the item you wish to return, and the reason for the return.

3. Non-Returnable Items

Some items are not eligible for return, such as [list of non-returnable items].

4. Return costs

Return costs are the responsibility of the customer, except in the event of an error on our part or receipt of a defective or damaged product.

5. Inspection of Returns

Once we have received your return, we will inspect the item and notify you of receipt. We will also notify you if your refund is approved or rejected.

6. Refunds

If your return is approved, we will issue a refund to your original payment method. Refunds may take several days to be processed by your financial institution.

7. Exchanges

We do not offer standard exchanges. If you need a replacement item, please place a new order.

8. Contact

For any questions regarding our returns and refunds policy, please contact us at hellokittystore.contact@gmail.com .